Complaint & Refund Request
Sorts an incoming complaint by issue type and collects the order reference, details, and contact email your team needs to resolve it.
How it flows
Sorry to hear something went wrong — let's get this sorted out for you.
What happened?
What's your order or reference number?
Can you briefly describe what happened?
Best email to follow up at?
Thanks — we've logged this as "{issue_type}" for order {reference}: "{details}". Our team will follow up at {email} soon. 🙏
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